Tanzania’s Personal Data Protection Act establishes requirements concerning the collection, processing, use, storage, disclosure and transfer of personal data. The Personal Data Protection Commission also provides an official website privacy-notice template and guidance on cookies, security, data-subject rights and cross-border transfers.

Before activating contact forms, user accounts or checkout, Peakguard should confirm its data-controller registration obligations and whether hosting, analytics, email or payment services transfer personal data outside Tanzania. The PDPC states that organisations collecting or processing personal data are subject to registration requirements.

Have the final policy reviewed after the exact hosting platform, payment gateway, analytics tools, email provider and WooCommerce plugins have been selected.

1. Introduction

Peakguard Fire Solution Limited respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you:

• Visit our website
• Contact us by form, phone, email or WhatsApp
• Request a quotation
• Purchase a product
• Arrange delivery
• Request installation or servicing
• Register a website account
• Subscribe to communications
• Enter into a maintenance or service arrangement

This policy should be read together with our Terms and Conditions and any specific notices shown when information is collected.

2. Data Controller

For purposes of this Privacy Policy, the organisation responsible for determining how and why personal information is processed is:

Peakguard Fire Solution Limited
Arusha, Tanzania
P.O. Box 109, Arusha, Tanzania
Phone and WhatsApp: 0716641582

3. Personal Information We May Collect

Depending on how you interact with us, we may collect the following information:

Identification and Contact Information

• Full name
• Company or organisation name
• Job position
• Phone number
• WhatsApp number
• Email address
• Physical address
• Postal address
• Delivery address
• Region or location

Enquiry and Service Information

• Products requested
• Quantities and preferred sizes
• Property type
• Property location
• Existing fire safety equipment
• Service requirements
• Preferred appointment dates
• Site-access information
• Messages and correspondence

Order and Transaction Information

• Products or services ordered
• Quotation and invoice information
• Payment status
• Transaction reference
• Delivery details
• Account history
• Returns, complaints and support records

Website and Technical Information

• Internet Protocol address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Referring page
• Cookie identifiers
• Website interaction information
• Security and error logs

Marketing Preferences

• Communication preferences
• Consent to receive marketing messages
• Records of consent or withdrawal

4. Information We Do Not Normally Require

We do not normally require highly sensitive personal information through our public website.

Please do not submit health information, passwords, mobile-money personal identification numbers, bank-account passwords or unrelated confidential information through contact forms, email or WhatsApp.

Where specific sensitive information becomes necessary for a legitimate purpose, an appropriate explanation and additional protection will be provided.

5. How We Collect Personal Information

We may collect information:

• Directly from you through forms
• During phone or WhatsApp communication
• Through email correspondence
• During product orders and quotations
• During site inspections and service appointments
• Through customer account registration
• Automatically through cookies and website logs
• Through authorised representatives of your company
• Through payment, delivery or technical service providers
• From publicly available business information where permitted

6. Why We Use Personal Information

We may process personal information for the following purposes:

Responding to Enquiries

To answer questions, provide product information and understand the nature of your request.

Preparing Quotations

To identify suitable products or services, calculate costs and prepare commercial proposals.

Processing Orders

To confirm products, manage payments, prepare invoices and maintain transaction records.

Arranging Delivery

To confirm delivery locations, communicate with recipients and coordinate transport.

Providing Technical Services

To arrange inspections, installation, maintenance, servicing, refilling, assessments, training and consultation.

Managing Customer Relationships

To maintain service history, respond to complaints and provide continued support.

Safety and Maintenance Communication

To provide relevant information concerning scheduled services, agreed maintenance requirements or product-support matters.

Website Operation and Security

To maintain website functionality, detect errors, prevent fraud and protect our systems.

Business Administration

To manage accounting, internal records, quality control, supplier coordination and operational planning.

Legal and Regulatory Responsibilities

To meet applicable legal, tax, accounting, safety, regulatory and law-enforcement obligations.

Marketing

To send promotional information where you have consented or where communication is otherwise permitted. You may withdraw from marketing messages at any time.

7. Legal Grounds for Processing

Depending on the situation, we may process personal information because:

• You have provided consent
• Processing is necessary to respond before entering a contract
• Processing is necessary to supply an ordered product or service
• Processing is necessary to meet a legal obligation
• Processing supports a legitimate business interest permitted by law
• Processing is necessary to protect legal rights
• Processing is otherwise authorised under applicable law

Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing lawfully completed before consent was withdrawn.

8. Online Payments

Keep this section only when online payment has been activated.

Where online payment is available, payment details may be processed through an authorised third-party payment provider.

Peakguard Fire Solution Limited may receive information necessary to confirm the transaction, such as the payment status, amount, date and transaction reference. The payment provider may separately collect financial information according to its own privacy policy and legal responsibilities.

Customers should never send payment passwords, mobile-money personal identification numbers or online-banking login details to Peakguard Fire Solution Limited.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain essential website functions
• Remember user preferences
• Support shopping-cart and account functions
• Improve website security
• Understand general website usage
• Measure website performance
• Support marketing features where consent has been provided

Where required, non-essential cookies will only be activated after the user makes a cookie choice.

You can control cookies through the website cookie settings or browser controls. Disabling certain cookies may affect website functionality.

10. WooCommerce and Customer Accounts

Keep this section when WooCommerce or another online store is active.

When you create an account or place an order, the website may store your name, contact details, delivery address, order history and account information to:

• Process purchases
• Display order information
• Support repeat orders
• Manage customer service
• Prevent unauthorised account access

You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised access.

11. How We Share Personal Information

We may share necessary information with:

• Authorised employees
• Technical staff and contractors
• Product suppliers
• Delivery and transport providers
• Payment providers
• Website hosting providers
• Email and communication providers
• Accounting or professional advisers
• IT support and security providers
• Government authorities where legally required
• Law-enforcement bodies where legally authorised

We do not sell personal information as a commercial product.

Third parties should only receive information necessary for the service they perform and should handle it according to applicable confidentiality, security and data-protection requirements.

12. International and Cross-Border Processing

Some website hosting, email, analytics, cloud-storage, communication or payment providers may process information using systems located outside Tanzania.

Where personal information is transferred or processed internationally, Peakguard Fire Solution Limited will take reasonable steps to identify the transfer and apply the safeguards, approvals, agreements or permissions required under applicable law.

13. Information Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Unlawful use
• Accidental loss
• Alteration
• Destruction
• Unauthorised disclosure

These measures may include access controls, secure passwords, software updates, restricted administrative permissions, backups, monitoring and secure communication tools.

No website or electronic system can guarantee absolute security. Users should also protect their account credentials and avoid sending confidential passwords through unsecured communication channels.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, tax, accounting, warranty, safety or dispute-resolution requirement.

Retention periods may differ according to the type of information. When information is no longer required, it may be securely deleted, destroyed or anonymized.

15. Your Personal Data Rights

Subject to applicable law and any lawful limitations, you may request:

• Information about how your data is processed
• Access to personal data held about you
• Correction of inaccurate information
• Completion of incomplete information
• Erasure or destruction where legally applicable
• Prevention or restriction of certain processing
• Withdrawal of consent
• Objection to direct marketing
• Review of a data-protection concern
• Information about recipients of your data

We may need to verify your identity before processing a request.

To submit a request, contact:

Phone:
0716641582

16. Marketing Communications

We may send marketing messages about products, maintenance services, safety training or company updates where consent has been provided or communication is otherwise permitted.

You may stop receiving marketing communication by:

• Selecting the unsubscribe option where available
• Replying with an opt-out request
• Contacting us through email
• Contacting us through WhatsApp or phone

Service-related communication concerning an active order, appointment, quotation or contract may continue where necessary.

17. Children’s Information

Our products and professional services are primarily intended for adults, businesses, institutions and property representatives.

We do not knowingly seek to collect personal information directly from children through the website without appropriate authority. A parent, guardian or responsible institution should contact us where communication involving a child is necessary.

18. Third-Party Websites

Our website may include links to payment providers, Google Maps, social media services or other external websites.

These websites operate under their own privacy policies and security practices. Peakguard Fire Solution Limited is not responsible for the content or privacy practices of third-party websites.

19. Complaints and Concerns

Please contact Peakguard Fire Solution Limited first where you have concerns about how your personal information has been handled. We will review the matter and respond using the contact details provided.

You may also have the right to submit a complaint to the Personal Data Protection Commission or another appropriate authority in Tanzania.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our website, technology, products, services or legal responsibilities change.

The updated version will be published on this page and identified by a revised effective date.

21. Contact Information

Questions, requests and complaints concerning this Privacy Policy may be sent to:

Peakguard Fire Solution Limited
Arusha, Tanzania